BPO / CALL CENTER

Dialer is an application that uses in BPOs or Call Centers to automate the process of dialing to external phone numbers so that the agents can attend to certain calls selectively. Moreover, BPO/Call Centers monitor the time spent by a particular agent to talk to a prospective customer in order to increase the productivity per agent. So, it is noticed that the effective time spent in talking to the customers is very low as many calls are busy, not picked up, answered by fax machines etc. and the agents spend more time dialing numbers than actually talking. That is why many outbound call centers employ dialers that automatically dial the phone numbers on behalf of the agents, to increase their efficiency.

Our products meet the needs of any sized BPO/Call Center, automatically monitoring and managing the resources, providing quick and easy call recording, call coaching and call barging to speed up the quality and effectiveness of new agent training. We are offering our Voice Based solutions to small to medium to big size BPO/Call Centers namely Etisal, Pacific, TruWorth, Innovations Group and many more.

ENTERPRISES

In this fast pacing business communication world, the increasing needs of instant communication and reaching out to concerned stake holder has triggered off an efficient and robust business model. Messaging has been one way to catapult the productivity level and has been recommendable to be cost and time effective both. In each and every process and nature of business, it is playing vital role when it comes to reliable and speedy communication. Brands not only play and broadcast themselves but also engage with their customers through contest, poll, reward point and trivia questions. Every enterprise wants to make sure that they should not be left behind in shout out themselves at crucial and important occasions.

Based on depth of domain expertise, eHorizons offers an inter-operable list of innovative, flexible, easy-to-use, cost effective connectivity solutions to seamlessly integrate business operations across the globe such as Inbound Voice (With IVR when customers call a particular number to connect with concerned department), Outbound Voice (When a call agent tries to connect with customer through cloud application or simply a virtual telephony number) DTH for recharge, insurance for policy and payment reminders, two party conference etc., Missed call solution for clients to their customer for enquiries on particular configured number for vote, opinion, support and response. OBD solution helps enterprise air their campaign in customized voice to target audiences.

VAS

In this fast pacing business communication world, the increasing needs of instant communication and reaching out to concerned stake holder has triggered off an efficient and robust business model. Messaging has been one way to catapult the productivity level and has been recommendable to be cost and time effective both. In each and every process and nature of business, it is playing vital role when it comes to reliable and speedy communication. Brands not only play and broadcast themselves but also engage with their customers through contest, poll, reward point and trivia questions. Every enterprise wants to make sure that they should not be left behind in shout out themselves at crucial and important occasions.

Based on depth of domain expertise, eHorizons offers an inter-operable list of innovative, flexible, easy-to-use, cost effective connectivity solutions to seamlessly integrate business operations across the globe such as Inbound Voice (With IVR when customers call a particular number to connect with concerned department), Outbound Voice (When a call agent tries to connect with customer through cloud application or simply a virtual telephony number) DTH for recharge, insurance for policy and payment reminders, two party conference etc., Missed call solution for clients to their customer for enquiries on particular configured number for vote, opinion, support and response. OBD solution helps enterprise air their campaign in customized voice to target audiences.

GOVERNMENT

In this fast pacing business communication world, the increasing needs of instant communication and reaching out to concerned stake holder has triggered off an efficient and robust business model. Messaging has been one way to catapult the productivity level and has been recommendable to be cost and time effective both. In each and every process and nature of business, it is playing vital role when it comes to reliable and speedy communication. Brands not only play and broadcast themselves but also engage with their customers through contest, poll, reward point and trivia questions. Every enterprise wants to make sure that they should not be left behind in shout out themselves at crucial and important occasions.

Based on depth of domain expertise, eHorizons offers an inter-operable list of innovative, flexible, easy-to-use, cost effective connectivity solutions to seamlessly integrate business operations across the globe such as Inbound Voice (With IVR when customers call a particular number to connect with concerned department), Outbound Voice (When a call agent tries to connect with customer through cloud application or simply a virtual telephony number) DTH for recharge, insurance for policy and payment reminders, two party conference etc., Missed call solution for clients to their customer for enquiries on particular configured number for vote, opinion, support and response. OBD solution helps enterprise air their campaign in customized voice to target audiences.

POINT SOLUTION

In this fast pacing business communication world, the increasing needs of instant communication and reaching out to concerned stake holder has triggered off an efficient and robust business model. Messaging has been one way to catapult the productivity level and has been recommendable to be cost and time effective both. In each and every process and nature of business, it is playing vital role when it comes to reliable and speedy communication. Brands not only play and broadcast themselves but also engage with their customers through contest, poll, reward point and trivia questions. Every enterprise wants to make sure that they should not be left behind in shout out themselves at crucial and important occasions.

Based on depth of domain expertise, eHorizons offers an inter-operable list of innovative, flexible, easy-to-use, cost effective connectivity solutions to seamlessly integrate business operations across the globe such as Inbound Voice (With IVR when customers call a particular number to connect with concerned department), Outbound Voice (When a call agent tries to connect with customer through cloud application or simply a virtual telephony number) DTH for recharge, insurance for policy and payment reminders, two party conference etc., Missed call solution for clients to their customer for enquiries on particular configured number for vote, opinion, support and response. OBD solution helps enterprise air their campaign in customized voice to target audiences.